Terms of service

Last updated: 24/11/2025

These Terms of Service (“Terms”) govern your access to and use of the FurrVenience website, products, and services (“Services”). By accessing or using the Services, you (“you”, “customer”, “user”) agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services.

1. GENERAL CONDITIONS

FurrVenience operates this store and Services, which are powered by Shopify. By using the Services, you represent that:

  • You are at least the age of majority in your jurisdiction;

  • You are legally permitted to make online purchases;

  • You understand that Shopify processes transactions and stores your data in accordance with its own policies.

We reserve the right to refuse service to anyone for any reason at any time.

2. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We make reasonable efforts to ensure the accuracy of information on the Services; however:

  • We do not guarantee that product descriptions, pricing, availability, or other content are error-free;

  • You agree that it is your responsibility to monitor changes to our Services;

  • We may modify or discontinue products or features without prior notice.

3. PRODUCTS & SERVICES

Certain products or services may be exclusively available online. We reserve the right to:

  • Limit quantities;

  • Refuse or cancel orders;

  • Discontinue products;

  • Restrict shipping regions.

We do not guarantee that your device’s display accurately represents product colours or textures.

4. PRICING & BILLING

All prices are shown in AUD unless stated otherwise. Prices may change without notice.

By placing an order, you agree to:

  • Provide accurate billing and shipping information;

  • Ensure your payment method is authorised;

  • Pay all charges incurred for your purchase.

We reserve the right to cancel or refuse any order if fraud or unauthorised activity is suspected.

5. ORDER PROCESSING

Once an order is placed, we may:

  • Accept and process the order;

  • Decline the order;

  • Request additional verification;

  • Cancel the order if information is incomplete or suspicious.

Order processing times may vary depending on product availability, warehouse delays, or carrier issues.

6. SHIPPING

By placing an order, you acknowledge that:

  • Shipping times are estimates and not guaranteed;

  • Delays caused by couriers, customs, weather, or external factors are outside our control;

  • You are responsible for providing accurate shipping information;

  • We are not liable for packages lost due to incorrect addresses, theft after delivery confirmation, or carrier errors.

7. RETURNS & REFUNDS

Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms. By purchasing from us, you agree to the conditions in that policy.

8. PROHIBITED USES

You agree not to use the Services:

  • For unlawful or fraudulent purposes;

  • To violate any applicable regulations or laws;

  • To infringe upon the rights of others;

  • To interfere with network security or Shopify’s systems;

  • To distribute harmful code (viruses, malware, etc.);

  • To scrape, hack, exploit, or data-mine the Services;

  • To harass, abuse, or defame others.

We reserve the right to terminate your access for violations.

9. THIRD-PARTY SERVICES & LINKS

The Services may include tools or links provided by third parties (including Shopify). You acknowledge that:

  • We are not responsible for the content or accuracy of third-party websites;

  • Your use of third-party tools is at your own risk;

  • Third-party privacy policies, terms, and practices apply independently.

10. PERSONAL INFORMATION

Use of your personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Services, you consent to:

  • Shopify’s handling of your data;

  • Our processing, storage, and disclosure of personal information as described in the Privacy Policy.

11. INTELLECTUAL PROPERTY

All content on the Services, including text, images, graphics, product descriptions, brand elements, and website design, is the exclusive property of FurrVenience or its licensors. Users may not:

  • Copy, distribute, or replicate content;

  • Use our trademarks without permission;

  • Resell or reproduce our products or materials.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • FurrVenience is not liable for indirect, incidental, or consequential damages;

  • We do not warrant uninterrupted or error-free service;

  • We are not responsible for system failures, data breaches, or shipping delays;

  • Our liability is limited to the amount you paid for the purchased product.

Nothing in these Terms excludes rights guaranteed under the Australian Consumer Law.

13. INDEMNIFICATION

You agree to indemnify and hold harmless FurrVenience, its owners, employees, and partners from any claim arising from:

  • Your violation of the Terms;

  • Misuse of the Services;

  • Breach of applicable laws;

  • Infringement of third-party rights.

14. SEVERABILITY

If any section of these Terms is deemed unlawful or unenforceable, the remaining sections remain valid and enforceable.

15. TERMINATION

These Terms remain effective unless terminated by either party. We may suspend or terminate your access without notice if you violate these Terms.

16. GOVERNING LAW

These Terms are governed by the laws of Australia, without regard to conflict-of-law principles. Any disputes shall be resolved under applicable Australian jurisdiction.

17. CHANGES TO TERMS

We may update or modify these Terms at any time. Changes take effect once posted. Continued use of the Services constitutes acceptance of revised Terms.

18. CONTACT INFORMATION

For questions regarding these Terms, please contact us at:
📧 furrvenience@gmail.com