30-Day Easy Returns
30-Day Easy Returns
Last updated: 13 June 2026
We want every FurrVenience order to be useful in real life, not just look good on a product page. If you change your mind, you can request a return within 30 days of delivery, subject to the conditions below.
Change-of-mind returns
For a change-of-mind return:
- Contact us within 30 days of delivery.
- The item must be unused, clean, unwashed, unaltered and in resaleable condition, with its original packaging, tags, accessories and instructions.
- You are responsible for the return postage.
- Any paid express shipping charge is not refundable for a change-of-mind return.
- Ordering the wrong item, size, colour or variant is treated as a change-of-mind return.
Opened consumables and hygiene-sensitive products cannot be returned after their seal has been broken or they have been used, unless they are faulty, unsafe or not as described.
Please do not send an item back until we have provided return instructions. We may request photos to confirm its condition before approving the return.
Faulty, damaged, unsafe or not as described
If an item is faulty, damaged, unsafe or does not match its description, contact us and include your order number plus a photo or short video where practical. We will provide the remedy required under the Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.
Where the item has a covered fault or was not as described, FurrVenience will cover reasonable return costs. Your rights under the Australian Consumer Law are not limited to 30 days.
How to request a return
- Email contact@furrvenience.com.
- Include your name, order number, the item you wish to return and the reason for the return.
- For a fault, damage or description issue, include clear photos or a short video where practical.
We will reply with the return address and next steps. Returns sent without approval may be delayed or sent to the wrong fulfilment location.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and checked, where a return is required. Please allow 5–10 business days for the refund to be processed; your bank or payment provider may take additional time to display it.
Order changes and cancellations
If your order has not been dispatched, contact us as soon as possible and we will do our best to update or cancel it. Once an order has entered fulfilment or has been dispatched, it may need to follow the returns process above.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those rights or any remedy available under that law.
Questions? Email contact@furrvenience.com.
