Terms of service

FURRVENIENCE TERMS OF SERVICE
Last updated: 23 June 2026

These Terms of Service apply when you visit, browse or purchase from FurrVenience, including through our Shopify store, website, checkout, customer support channels, emails and related services.

In these Terms, "FurrVenience", "we", "us" and "our" mean the online store trading as FurrVenience, operated under ABN 67 834 409 708. "You" and "your" mean the customer, website visitor or person using our services.

By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website or place an order.

1. About FurrVenience

FurrVenience sells pet accessories and related products online to customers in Australia and worldwide.

We are not a veterinary clinic, veterinary professional, animal health provider or emergency animal care provider. Our products and website content are general in nature and are not a substitute for veterinary advice. If your pet is unwell, injured, has a medical condition, or you are unsure whether a product is suitable for your pet, you should seek advice from a qualified veterinarian before use.

2. Eligibility

You must be at least the age of majority in your country, state or territory of residence to use our website or place an order. If you use our website on behalf of another person or organisation, you confirm that you have authority to do so.

3. Product information

We try to make product descriptions, images, prices, shipping estimates and availability information accurate and up to date. Product colours, sizing, measurements, packaging and appearance may vary slightly because of screen settings, supplier updates, manufacturing changes or measurement differences.

Any product care, sizing, suitability or safety information is provided for general guidance only. You are responsible for choosing products that are suitable for your pet, supervising product use where appropriate, and following all instructions, warnings and care directions supplied with the product.

We do not claim that our products diagnose, treat, cure or prevent any animal disease, injury, behavioural issue or medical condition unless this is expressly stated and supported by evidence.

4. Direct fulfilment, China shipping and stock

FurrVenience uses a dropship and direct-fulfilment model. All products sold by FurrVenience are shipped from China by third-party suppliers, manufacturers or fulfilment partners.

FurrVenience does not hold stock, operate a warehouse, or dispatch products from Australia or any other local warehouse. After you place an order, we submit the order details needed for fulfilment to the relevant third-party supplier or fulfilment partner.

Tracking may show Mainland China, China, origin-facility events, export processing, customs processing or handover to a local carrier before delivery. Multi-item orders may arrive in separate parcels.

FurrVenience remains your point of contact for order support, shipping support, returns and consumer guarantee issues. You do not need to contact our suppliers, manufacturers, fulfilment partners or carriers directly before contacting us.

5. Orders and acceptance

When you place an order, you are making an offer to buy the products in your cart. An order confirmation email means we have received your order; it does not guarantee that every item can be supplied.

We may accept, decline, cancel, limit or refund an order, in whole or in part, where reasonably necessary. This may include where:

  • a product is unavailable or cannot be supplied within a reasonable time;
  • there is a pricing, product, shipping or checkout error;
  • payment is declined, reversed or flagged for fraud review;
  • the shipping address is incomplete, inaccurate or cannot be serviced;
  • the order appears to be fraudulent, unlawful, abusive or placed for resale; or
  • we are required to do so by law, a payment provider, Shopify, a carrier, customs authority or another relevant authority.

If we cancel an order after payment has been taken, we will refund the affected item or order to the original payment method unless another remedy is required by law.

6. Prices, payments, duties and taxes

Prices are shown in the currency displayed at checkout. For Australian customers, prices are generally shown in Australian dollars unless another currency is selected or displayed.

We may change product prices, offers, discounts and shipping charges at any time before an order is placed. Once an order is placed, the price you paid will not change unless there has been an obvious error and we contact you to resolve it.

Payment is processed by Shopify and the payment providers available at checkout. We do not store your full card number.

For international orders, customs duties, import taxes, clearance fees, carrier handling fees or similar charges may apply unless they are collected at checkout or required by law to be paid by us. These charges are set by the destination country or carrier and may be payable by you.

7. Shipping and delivery

Shipping is governed by our Shipping Policy, which forms part of these Terms.

Delivery timeframes are estimates, not guaranteed delivery dates. Customs, carrier delays, public holidays, weather events, incorrect addresses, regional delivery issues and other events outside our direct control may affect delivery.

You are responsible for providing a complete and accurate delivery address at checkout. If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters fulfilment.

8. Returns, refunds and cancellations

Returns, refunds, replacements, order issues and cancellations are governed by our Refund & Return Policy, which forms part of these Terms.

Nothing in these Terms, our Shipping Policy or our Refund & Return Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable consumer laws.

9. Accounts and customer information

If you create an account or provide information at checkout, you must provide accurate, complete and current information. You are responsible for keeping your account login details secure and for any activity under your account, except where caused by our breach of law or negligence.

You must not impersonate another person, use another person's payment method without permission, submit false information, or use our website for unlawful or fraudulent activity.

10. Reviews, photos, videos and other content

You may be able to submit reviews, ratings, photos, videos, comments, testimonials, social media tags or other content about FurrVenience or our products.

By submitting or authorising us to use content, you confirm that:

  • you created the content or have permission to share it with us;
  • the content is truthful and does not mislead other customers;
  • the content does not infringe another person's rights, privacy or intellectual property;
  • any people shown in the content have consented to the content being shared; and
  • the content is not offensive, unlawful, abusive, defamatory, threatening or harmful.

You grant FurrVenience a worldwide, royalty-free, non-exclusive licence to use, reproduce, display, edit, publish and share that content for store, marketing, advertising, social media, customer support and promotional purposes. You can contact us if you want us to stop using a piece of content in future, but we may not be able to withdraw content that has already been printed, shared, reposted, indexed or used in past materials.

We may moderate, remove or refuse to publish content at our discretion, including where the content is misleading, irrelevant, unlawful, offensive, spam, unsafe or inconsistent with these Terms.

11. Promotions, discounts and gift offers

Promotions, discounts, bundle offers, free gifts and coupon codes may be subject to extra conditions, expiry dates, exclusions and availability limits. Unless stated otherwise, offers cannot be exchanged for cash, applied retrospectively, combined with other offers or used after expiry.

We may correct, suspend or cancel a promotion if there is an error, misuse, fraud, stock issue or technical problem.

12. Prohibited uses

You must not use our website or services to:

  • break any law, regulation or third-party right;
  • submit false, misleading, fraudulent or unauthorised information;
  • interfere with the security, operation or availability of our website;
  • upload malicious code, scrape data, spam, phish or attempt unauthorised access;
  • harass, abuse, threaten, defame or harm another person;
  • copy, resell or commercially exploit our website, branding, content or products without permission; or
  • use our products in an unsafe, unlawful or unintended way.

13. Intellectual property

Our website content, branding, logos, images, layout, product copy, policy text, graphics and other materials are owned by or licensed to FurrVenience, unless stated otherwise. You may use our website for personal shopping and browsing only.

You must not copy, reproduce, adapt, distribute, sell, frame, scrape or commercially exploit our content without our written permission, except as allowed by law.

14. Third-party services and links

Our store is hosted by Shopify and may use third-party services for payments, fulfilment, shipping, analytics, reviews, advertising, email, fraud prevention and customer support. Your use of those services may also be subject to their own terms and privacy notices.

Our website may contain links to third-party websites or services. We do not control those websites and are not responsible for their content, policies, security or practices.

15. Privacy

Our Privacy Policy explains how we collect, use, disclose and protect personal information. By using our website or placing an order, you acknowledge that we will handle personal information in accordance with our Privacy Policy.

16. Consumer law and liability

Our products and services may come with rights, guarantees and remedies that cannot be excluded under the Australian Consumer Law and other applicable consumer laws. Nothing in these Terms excludes, restricts or modifies those rights, guarantees or remedies.

To the maximum extent permitted by law, FurrVenience is not responsible for losses that were not reasonably foreseeable, losses caused by your misuse of a product, losses caused by inaccurate information you provided, or losses caused by events outside our reasonable control. This does not limit any remedy you are entitled to under the Australian Consumer Law or other applicable law.

Where the law allows us to limit a remedy, our liability may be limited to resupplying the goods or services, replacing the goods, repairing the goods, paying the cost of replacement or repair, or refunding the amount paid for the affected goods or services.

17. International customers

We sell worldwide where our checkout and carriers allow. If you order from outside Australia, you are responsible for making sure the products can lawfully be imported, possessed and used in your country. Your local laws may give you additional rights that apply despite these Terms.

18. Changes to these Terms

We may update these Terms from time to time. The version published on our website at the time you place an order will apply to that order, unless a change is required by law or gives you extra rights.

19. Governing law

These Terms are governed by the laws of Victoria, Australia, unless mandatory laws in your location require otherwise. Courts and tribunals with jurisdiction in Victoria, Australia may hear disputes relating to these Terms, subject to any rights you have under applicable consumer laws.

20. Contact us

Questions about these Terms can be sent to contact@furrvenience.com.