Shipping Policy

Shipping Policy

Last updated: 28 July 2026

Where we deliver

FurrVenience currently accepts online orders for delivery to Australia and New Zealand.

Processing time

Orders are usually processed within 1–3 business days before dispatch. Processing time is separate from delivery time and may occasionally take longer during public holidays, peak periods, supplier availability checks, quality checks or other fulfilment disruptions.

Estimated delivery after dispatch

  • Australia: usually 5–10 business days after dispatch.
  • New Zealand: usually 7–28 business days after dispatch.

These timeframes are estimates, not guaranteed delivery dates. Remote locations, peak periods, customs inspections, severe weather, carrier backlogs, incorrect addresses and events outside our direct control can cause delays.

Shipping cost

  • Tracked standard shipping is free across Australia and New Zealand, with no minimum spend.
  • Express shipping is $13 AUD where it is offered at checkout.

How orders are fulfilled

FurrVenience uses a direct-fulfilment model. Products are dispatched from China by third-party suppliers or fulfilment partners. FurrVenience does not hold stock or operate an Australian or New Zealand warehouse. Orders containing multiple products may arrive in separate parcels when items are fulfilled from different locations.

Tracking

Tracking details are emailed when available once your order is on its way. Carrier updates can take time to appear after a parcel enters the delivery network. You can also use our Track Order page.

Delivery addresses

Please check your delivery address before placing your order. If you notice an error, email us as soon as possible. We will try to correct it before fulfilment begins, but an address cannot always be changed after an order enters the delivery network. Additional delivery costs caused by an incorrect address may be charged where permitted by law.

Delayed, lost or damaged deliveries

If your order is delayed, marked delivered but missing, lost in transit or arrives damaged, email contact@furrvenience.com with your order number. We will work with the carrier or fulfilment partner and provide any remedy required under the Australian Consumer Law. For damage, include clear photos or a short video where practical.

Customs and local charges

For New Zealand deliveries, customs duties, import taxes or local charges may apply in uncommon cases and are the customer responsibility unless stated otherwise at checkout.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Questions? Email contact@furrvenience.com.